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Help Center

View All FAQs

Browse every eSIMbag help center FAQ by category with clear article links.

All FAQ categories and questions

All active help articles are shown on a separate page as clear category-based link lists.

All FAQs

General Information

Core information about eSIMbag and eSIM usage.

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  • What is an eSIM?
  • What is eSIMbag?
  • Where can I use eSIMbag?
  • How can I find an eSIM package for my destination?
  • What is a country package?
  • What is a regional package?
  • What is a global package?
  • Do eSIMbag packages include calls or SMS?

Device Compatibility

How to check phone, tablet, and device compatibility.

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  • Which devices support eSIM?
  • How can I quickly check whether my device supports eSIM?
  • What is an EID?
  • Why is carrier lock important?
  • How do I check eSIM support on iPhone or iPad?
  • How do I check eSIM support on Android?
  • Can I use an eSIM on a Windows computer?
  • Can I use eSIM on a jailbroken or rooted device?

Purchase, Payment and Coupons

Orders, payments, and coupon flows.

13
  • How can I buy an eSIM from eSIMbag?
  • Is the purchase complete as soon as I create an order?
  • Where can I see my eSIM details after successful payment?
  • What happens if my payment fails?
  • Which payment methods and cards are supported?
  • Is my payment information secure?
  • How can I use a coupon code?
  • Prices are displayed in USD. Can I pay in my local currency?
  • What should I do if I think I was charged twice for the same order?
  • Can I get a refund for my eSIM package?
  • What happens if I bought the wrong package?
  • Can I get a refund if my device is not compatible?
  • What happens if my travel plans change?

Installation and Delivery

What to know before starting eSIM installation.

10
  • When will I receive my QR code after payment confirmation?
  • Can I retrieve my QR code again and access my eSIMs later?
  • Can I share my QR code with someone else?
  • What should I check before installing my eSIM?
  • Should I install my eSIM before traveling?
  • Do I need an internet connection to install an eSIM?
  • What happens after installation?
  • How do I select the eSIM for mobile data?
  • [eSIM Migration] How long do I have to install my purchased eSIM, is there a time limit?
  • [eSIM Migration] I installed my eSIM on my phone but haven't gone abroad yet, has my data plan already started counting down?

iPhone and iPad Setup

eSIM setup steps for iPhone and iPad devices.

5
  • How do I install an eSIM on iPhone using a QR code?
  • How do I install an eSIM manually on iPhone?
  • How do I connect to mobile data with eSIM on iPhone?
  • Do I need APN settings on iPhone?
  • Why don’t I see 5G on my iPhone?

Android Setup

eSIM setup and activation steps for Android devices.

6
  • How do I install an eSIM on Android using a QR code?
  • How do I install an eSIM manually on Android?
  • How do I install an eSIM on Samsung Galaxy?
  • How do I connect to mobile data with eSIM on Android?
  • Do I need APN settings on Android?
  • How can I reduce data usage on Android?

Plans, Validity and Usage

Plan types, validity periods, and usage rules.

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  • What is a fixed-term data plan?
  • When does my plan become active?
  • What does a pending plan mean?
  • When does the validity period start?
  • Is the data amount daily or total?
  • What happens when my package ends?
  • Does unused data roll over?
  • Can unlimited packages have speed reductions?
  • Where can I use my eSIM?
  • How far before travel should I buy my eSIM?

Connectivity, Roaming and Hotspot

Roaming, hotspot, APN, and connectivity settings.

10
  • Why should data roaming be turned on?
  • What should I do if there is no connection?
  • What should I do if the connection is slow?
  • Do I need APN settings?
  • Can I change the network operator?
  • Can I use hotspot?
  • Can I use my primary line for calls and SMS?
  • How can I avoid roaming charges?
  • Why might some apps or websites behave differently?
  • Why can signal be weak even when there is coverage?

eSIM Management

How to manage or remove installed eSIM profiles.

8
  • What happens if I delete my eSIM?
  • Can I reinstall an eSIM?
  • Can I transfer my eSIM to another device?
  • I changed my device. What should I do?
  • Can I install the same eSIM on multiple devices?
  • How many eSIMs can I store?
  • Where can I find the ICCID number?
  • Can someone else use my eSIM?

Data Usage and Performance

Data consumption, speed, and performance guidance.

4
  • How can I check my data usage?
  • Why did my data run out quickly?
  • How can I make my data last longer?
  • Why can my speed drop on an unlimited package?

Account and Data Requests

Account settings, personal data, and access requests.

5
  • How can I create an account?
  • Is creating an account required?
  • How do I delete my account?
  • How can I keep my account secure?
  • Can I sign in with Google?

Support and Partnerships

Support channels, resolution flows, and partnerships.

5
  • How can I contact support?
  • How quickly are support requests answered?
  • What information should I include in a support request?
  • Can I send a partnership or affiliate proposal?
  • Does receiving support mean I will get a refund?

Before and After Travel

Before-travel preparation and after-travel usage notes.

3
  • What should I do before traveling?
  • What should I do when I arrive?
  • Should I delete the eSIM after my trip?

Device Change Management

Device changes and eSIM profile transfer guidance.

3
  • I changed my phone. Can I use my existing eSIM?
  • Can I recover my eSIM if my old device is broken?
  • I accidentally deleted my eSIM. What should I do?

Partner & Reseller

Partner program, commission models, payout flows, and reseller management.

34
  • How can I apply to the eSIMbag Partner Program?
  • How long does it take to review my application?
  • When is my partner account activated?
  • Do I need to own a company to become a partner?
  • Can I reapply if my application is rejected?
  • Can I use my existing eSIMbag account?
  • Can I start selling as soon as I become a partner?
  • Will my account be closed if I don't make sales?
  • Do I pay any fee if I don't make any sales?
  • Is there a minimum sales target or quota?
  • Can I start or pause selling whenever I want?
  • Can I offer eSIM service to my existing customers?
  • How do I earn income?
  • What is the difference between the referral model and the direct sales model?
  • Can I use both earning models at the same time?
  • Where can I track my commissions?
  • When do my earnings reflect in my account?
  • How are payments delivered to me?
  • What can I do in the partner panel?
  • Can I track my orders and customers?
  • Can I access my sales history at any time?
  • Can I access the partner panel from mobile devices?
  • Can I become a partner without technical knowledge?
  • Can I support my customers with eSIM installation?
  • How can I reach the support team?
  • Who will help me if I run into a problem?
  • Which businesses can join the Partner Program?
  • Can small businesses become partners too?
  • Can I sell to customers abroad?
  • Does becoming a partner involve any commitment?
  • Can I close my partner account whenever I want?
  • How do my customers access their eSIM information?
  • How does the process work after a sale?
  • Who provides technical support to my customers?
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